Not Happy with Your New CSI Saddle Pad? CSI Saddle Pad’s 30-day money-back ride-it and try-it guarantee is a go get it dirty. With this 30-day Ride-It and Try-It Guarantee, ride your newly arrived CSI Saddle Pad like you own and return it no matter what the reason within 30 day guarantee. We want you to actually USE the saddle pad because that’s the only way you’re going to know if you like it or not. The most common reason people are disappointed in the fit of their CSI Saddle Pad is because they saddle too far forward on the saddle pad for the CSI Flex-Plate® to work at its optimum. Before you send your CSI Saddle Pad back, please check out the Usage Guidelines page and watch the videos in our Video Library to learn more about how to maximize the use of your CSI Saddle Pad. If you do decide to return the saddle pad, you will be refunded the price of the saddle pad (minus shipping and a $15 restocking fee if the return or exchange is for insert, color, or cut preferences). The 30-day Get it Dirty guarantee does not apply to saddle pads with additional customizations such as embroidery, laser engraving, inlays, sizes, or custom wear leather materials.

The CSI Flex-Plate® is broken, can I get it fixed? The CSI Flex-Plate® and workmanship is guaranteed for five years. During this time, we will repair or replace your saddle pad for free the CSI Flex-Plate® breaks, even during equine use!

The CSI Flex-Plate® is broken, can I get it fixed? The CSI Saddle Pad and workmanship is guaranteed for five years. During this time, we will repair or replace your saddle pad for free if your saddle pad comes unstitched due to a manufacturer defect.